![]() ![]() This is shameful HP, and I'm not sure if I want to buy another printer from HP knowing that it will fail so quickly. All the posters just seem to disappear, where did they go? I have yet to read one post where someone has fixed this issue. I have recently set up my printer, the black ink cartridge is full and there is paper. I hope that one of the remaining suggested solutions work for you. Please note that you have already completed the first few suggested solutions by replacing your cartridges and reseating them. HP Generic 564XL Black High Yield Ink Cartridge HP 564 Black Ink Cartridge. I have found the following troubleshooting steps for the HP Photosmart 5220 e-All-in-One printer that might help. I have a sick feeling that these printers were either programmed to fail, or that the black HP ink cartridge that I just purchased and installed was defective and destroyed my PERFECTLY GOOD printer. This HP Photosmart 5520 e printer uses quality HP 564XL Ink Cartridges. I'm trying to run my business while dealing with a known glitch that HP is hiding from their customers. I will be shocked if they can fix the issue. Unfortunately, my printer is 2 years old, so now I'm S.O.O.L.Īs I write this, I am waiting for a call back from tech support. ![]() RESULTS: I was told that my ink nozzle/head was broken and it could cost me up to $120 to fix it (hell, that's what the printer cost)! Or.I could buy a NEW printer from HP right now over the phone Unbelievable! So I asked for a supervisor, and Philip immediately admitted that."YES, THERE IS A RECALL ISSUE ON THE 5520 PRINTER AND THIS IS A KNOWN ISSUE". When I told that to the tech, they said that didn't matter, and the black nozzle was not working. I just called HP and I tried to express that this exact black ink issue for the 5520 is explained on the HP forums, but they still wanted me to waste more of my time and more ink by running more useless tests, so I did.īIZARRE: The black font shows on the Print Quality Diagnostic page, but the box for the black is empty, humm. I am VERY upset with HP right now, I feel like I've been scammed by purchasing a printer that was created to fail by having a very short lifespan! I just purchased $60 worth of replacement ink, and now my perfectly good printer is useless (I only use this printer a few times a week for my business, and it worked yesterday), and to top it off, I just wasted 90% of the new ink running useless diagnostic tests. HP admitted a recall issue for the 5520 (read below) The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks. The quality of a printed document or photo is not as expected. Clean the printhead HP printers with clogged printhead nozzles don’t usually print black ink. Business PCs, Workstations and Point of Sale SystemsĪTTN: I just posted my reply on another thread. This document is for Deskjet Ink Advantage 5525 and HP Photosmart 5520, 5521, 5522, 5524, and 5525 e-All-in-One printers.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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